Contact Us
- Email Us
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Our emails:
support@indiegala.com ( customer support only )
contact@indiegala.com ( anything else, INCLUDING customer support )
Our postal address:Indiegala s.r.l. Via Servigliano 26c 00138 Roma.
ITALIA
Support Center
General Questions
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I received an error message while trying to purchase.
If the error message is similar to the following: "internal_id : u'5cd62fd48e5211e1a792590ee29a2460' email : ...
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What should I do if my Steam key doesn't work?
If you receive the error "invalid product key" please try to restart your Steam client. If you still encounter...
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How do I link my Steam account to IndieGala and redeem my games?
To redeem a game on Steam you have to link your Steam account to your IndieGala account. You can do so by navi...
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I want to change my email address. Can I transfer my purchase to a new...
Please contact us at support@indiegala.com and we will help you.
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Do I need to pay VAT?
When purchasing a bundle, if your IP address is mapped to the UK or a European Union (EU) country you will be ...
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I'm having trouble with my Prepaid/Gift Card.
Prepaid/Gift Cards often display issues due to the billing address not matching. Generally you can fix this is...
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Can I view the sales statistics of your bundles?
You can check the statistics of the sale in progress by clicking on "View stats" under each bundle. Previous s...
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In December 2011 I bought IG1. Can I add it to my profile?
Unfortunately this is not possible. IndieGala1 db was too different so now a merge is impossible. The good new...
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How can I get notified when the next bundle launches?
Follow us on Twitter, Facebook, the IndieGala Steam group or subscribe to our newsletter.
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Why is it suggested to activate keys within 60 days?
Your purchased keys never expire and can be activated at any time. However, we strongly advise you to activate...